What information do we collect?
When you visit, use and browse our websites, you may provide us with two types of information:
- personal information you knowingly choose to disclose that is collected on an individual basis; and
- website use information collected on an aggregate basis as you and others browse our websites.
1. PERSONAL INFORMATION YOU CHOOSE TO PROVIDE
When you request certain services, register more information, register for email newsletters and alerts or register for promotions, you may provide us with information about yourself including contact information and (where relevant) your financial details. You may also provide us with information about yourself when you provide additional comments on how you see Linzen servicing your needs and interests.
If you correspond with us through email, you also provide us with information about yourself and we may retain the contents of your email messages together with your email address and our responses.
2. WEBSITE USE INFORMATION
What are cookies?
A cookie is a very small text document which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Cookies may be accessed later by our web servers. Cookies store information about your use of our websites.
How do we use the information that you provide to us?
We use personal information for the purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers.
Occasionally we may also use the information we collect to notify you about important changes to our websites, new services and special offers we think you will find valuable.
How do we use information we collect from cookies?
Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable.
You may notify us at any time if you do not wish to receive emails from us by emailing us to that effect at [email protected]
How do we protect your information?
Linzen will not, without your permission, disclose any personal information, or any information that you provide to us, to any third party or organisations other than:
- if required to do so by law or subpoena;
- if we believe that such action is necessary to:
- conform to the law or comply with legal process served on us or on related companies of Linzen;
- protect and defend our rights, property, our websites, users of our websites and/or related companies of Linzen ; or
- act under circumstances to protect the safety of users of our websites, Linzen or third parties.
By using our websites, you authorise us to disclose personal information to related companies of Linzen and to agents or contractors who provide services to Linzen in connection with the provision of products or services you have sought from our websites.
By using our websites, you authorise us to contact you to attend to your specific enquiries, and send you information about Linzen products and services.
If you tell us you do not wish to have your personal information used for a particular purpose, we will respect your wishes once you have notified us to this effect by emailing us at [email protected]
How can you access and update your information?
You may request access to your personal information that we collect online and maintain in our database by emailing us requesting such access at [email protected]
In some circumstances we may not allow you access to some of the personal information we hold about you and if this occurs we will write to you to explain our reasons for denying you access.
Some examples of when you might be denied access are if:
- access will pose a threat to the life or health of anyone;
- access would have an unreasonable impact on other people’s privacy;
- information relates to anticipated or existing legal proceedings;
- giving access would be unlawful.
If you believe that there has been a breach of privacy or you do not agree with a decision we have made about your access to personal information, you can make a complaint and we will endeavour to resolve it by following our internal complaint resolution process.
You must provide the details of your complaint to us in writing by emailing it to us at [email protected] When we receive your complaint we will review your complaint, consider the facts and provide a response as soon as possible.
If the matter cannot be resolved to your satisfaction you can direct a written complaint to the Federal Privacy Commissioner.
We maintain strict procedures and standards and take all reasonable care to prevent unauthorized access to your personal information and to protect the security of your personal information when transmitted over the internet.
No data transmission over the internet can be guaranteed as fully secure. Accordingly, Linzen cannot guarantee or warrant the security of any information you send to us using our online forms or products. You submit information at your own risk. Once we receive your information, we will take all reasonable steps to protect the data held in our system. If we no longer need your information, we will destroy or de-identify it.
What about other websites linked to our websites?
We are not responsible for the practices employed by other websites linked to or from our websites nor the information or content contained therein.
Often, links to other websites are provided solely as pointers to information on topics that may be useful to the users of our websites.